Privacy Policy

1. Introduction

Ixora Corporate Services Private Limited ("LooCafe," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website loocafe.com or use our smart public toilet facilities.

By using our website or facilities, you consent to the practices described in this Privacy Policy.

2. Information We Collect

2.1 Information You Provide

We may collect information you voluntarily provide, including:

Contact Information: Name, email address, phone number when you submit inquiries
Business Information: Organization name, designation, project details for partnership inquiries
Communication Records: Records of your correspondence with us

2.2 Website delivery data

This website does not install analytics or advertising trackers and does not set cookies, local storage, or session storage. Our hosting provider may process ordinary request data, including an IP address and user agent, to deliver and protect the site.

2.3 Facility Usage Data

Our smart toilet facilities use IoT sensors to collect anonymous, aggregate data for operational purposes:

Usage frequency and patterns (foot traffic)
Cleanliness levels and maintenance needs
Water and energy consumption
Air quality and environmental conditions

Important: Our IoT sensors do NOT collect personal identification data, images, audio, or any information that could identify individual users. All facility data is anonymous and aggregated.

3. How We Use Your Information

We use collected information to:

Respond to your inquiries and provide requested services
Process partnership and business proposals
Improve our website, facilities, and services
Send relevant updates about our services (with your consent)
Ensure security and prevent fraud
Comply with legal obligations

4. Legal Basis for Processing (GDPR Compliance)

For visitors from the European Economic Area (EEA), we process personal data based on:

Consent: When you submit forms or subscribe to communications
Legitimate Interests: For security, service improvement, and responding to business inquiries
Contractual Necessity: To fulfill partnership agreements and business relationships
Legal Obligations: To comply with applicable laws

5. Data Sharing and Disclosure

We may share your information with:

Service Providers: Third parties who assist in website hosting and communications
Business Partners: Municipal corporations and government bodies for PPP projects (aggregate data only)
Legal Authorities: When required by law or to protect our rights
Affiliated Companies: Ixora Group entities for business purposes

We do NOT sell your personal information to third parties.

6. International Data Transfers

Our primary operations are in India. If you access our website from outside India, your information may be transferred to, stored, and processed in India. By using our services, you consent to such transfers.

For EEA residents, we ensure appropriate safeguards are in place for international data transfers, including Standard Contractual Clauses where applicable.

7. Data Retention

We retain your information for as long as necessary to:

Fulfill the purposes described in this Privacy Policy
Comply with legal obligations
Resolve disputes and enforce agreements

Contact form submissions are retained only as long as reasonably needed for the inquiry, a resulting project, legal obligations, or dispute handling.

8. Your Rights

8.1 For All Users

You have the right to:

Request access to your personal information
Request correction of inaccurate data
Request deletion of your data
Opt-out of marketing communications
Lodge a complaint with relevant authorities

8.2 Additional Rights for EEA Residents (GDPR)

If you are in the European Economic Area, you also have the right to:

Data portability (receive your data in a structured format)
Restrict processing of your data
Object to processing based on legitimate interests
Withdraw consent at any time

8.3 Exercising Your Rights

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

9. Cookie Policy

The current public website sets no cookies and uses no browser storage. Because there are no optional cookies to accept or reject, the site does not show a cookie banner. See the cookie notice for the current technical position.

10. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

SSL/TLS encryption for data transmission
Secure hosting on Cloudflare Pages
Access controls and authentication
Regular security assessments

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

11. Children's Privacy

Our website is not directed at children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.

12. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Significant changes may be communicated through our website.

14. Contact Us

For questions about this Privacy Policy or to exercise your rights, contact us:

Data Protection Contact
Ixora Corporate Services Private Limited
Jubilee Hills, Hyderabad, Telangana 500033
India

Email: [email protected]
Website: loocafe.com

By using LooCafe's website and facilities, you acknowledge that you have read and understood this Privacy Policy.